“SureDrip – Order Confirmation” Privacy Policy

SureDrip – Order Confirmation (“the App”) provides a service (“the Service”) that allows Shopify merchants to add OTP (One-Time Password) verification and order confirmation messaging to their store’s order process. This Privacy Policy explains how we collect, use, and protect information when you install or use our App.

Information We Access

When you install SureDrip – Order Confirmation, the App automatically accesses certain information from your Shopify account through Shopify’s secure APIs. This includes:

Order data (read_orders, write_orders) – used to process order confirmation and OTP verification.
Customer data (read_customers, write_customers) – used to send OTPs and order confirmation messages to customers.
Store information – basic details needed to identify your shop and provide the service properly.

We do not collect any personal data independently from Shopify, nor do we use cookies, analytics, or tracking technologies.

How We Use the Information

We use the accessed data only to:

Provide and operate the App’s main features, including OTP verification and order confirmation messaging.
Maintain and improve app functionality and performance.
Ensure accurate message delivery and prevent errors.
Offer limited support or troubleshooting when needed.

We do not use your information for analytics, marketing, or advertising purposes.

Data Retention

We keep minimal technical logs (such as API usage, SMS logs, or error reports) for up to 30 days to monitor performance and assist with support.

No order, customer, or merchant data is permanently stored beyond what is necessary for the app’s operation. When you uninstall the app, all data associated with your account is automatically deleted from our systems within this period.

Sharing Your Information

We never sell or rent your information.

We only share limited data if required by law, such as responding to legal requests, subpoenas, or government orders, or to protect our rights.

Your Rights (For EU Residents)

If you are located in the European Economic Area (EEA), you have the right to access, correct, or delete any personal information we may hold about you.

To exercise these rights, please contact us using the details below.

Please note that Shopify’s infrastructure may transfer your information outside of Europe, including to Canada and the United States.

Updates to This Policy

We may update this policy from time to time to reflect new practices or comply with legal requirements. Any updates will be posted on this page with a new “Last updated” date.

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: admin@ecomdrip.com

Address: Rangpur, Bangladesh